Our returns are straightforward and simple. All we ask is that our customers return the items back to our warehouse with tags attached and the original packaging, within 30 days from your purchase. Please include a copy of the invoice inside so that we can trace the order and issue a refund within six working days once received back at our warehouse (please see below). Due to our low costs and free shipping to the UK, we ask that the customer funds the return shipping
Lingerie Outlet Store
Unit 3, Gloucester House
County Business Park
Bras and Swimwear: Customers can try on bras and return them if they do not fit.
Hosiery and Briefs: For hygiene reasons customers cannot try on hosiery. We will refund you if you return your hosiery item(s) unopened and in the original condition within the 30 day window. Briefs must be returned with the matching bra.
If hosiery items have been worn we cannot accept your return unless the items are faulty. All goods will be inspected on return. We reserve the right to refuse a refund for products which appear worn.
Thank you for understanding.