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Terms and Conditions

PAYMENT METHODS AND SECURITY

As we use Pay pal credit/debit card systems, you can be assured that we don't hold any credit card details on our files and your money is 100% safe.

We comply with the the Data Protection Act and do not pass your details onto any third parties. Your address information is for the transaction only and we do not keep records for any marketing purposes and you will not receive junk mail or spam from ourselves.

 

POST & PACKAGING

  • FREE 48hr Royal Mail delivery to Mainland UK.
  • 24hr Royal Mail delivery to Mainland UK is 99p + 70p for each additional item. 
  • Royal Mail Recorded Delivery to Mainland UK is £3.75.
  • Royal Mail Special Delivery to Mainland UK is £7.95.
This is a guaranteed next day before 1pm delivery unless ordered on Friday after 2pm.  
Orders received on a Friday after 2pm will despatch on the following Monday for Tuesday delivery.  
  • Royal Mail delivery to Europe and Worldwide is £3.75  

If you require tracking you can choose the International Signed postage option at checkout.

Postage charges are non-refundable on returns unless the goods are faulty.  

You are responsible for the safe return of any returned item and we can not be held responsible for missing items returned by yourselves so please ensure you send items back by recorded delivery or at least obtain proof of posting from your post office (overseas customers will also need to ensure safe return of items and note that postage charges can not be refunded).

 

DELIVERY / POSTING OF YOUR ORDER

Orders will be despatched as soon as your transaction has cleared.  

All orders received by 2pm will be post the same day.  

Orders received after 2pm will be posted next working day, Orders received after 2pm on Friday will be posted on the following Monday (unless this is a Bank Holiday).  

Unless confirmed at check out all Mainland UK orders will be posted FREE of charge Royal Mail 48hr delivery. 

 

RETURNS POLICY

If you are not happy with your purchase for any reason please return it within 28 days in its original packaging with manufacturer labels and hygiene strips intact where appropriate.  

Refunds will be made using the same method of payment that you paid for your goods with.

Unwanted goods must be returned in a resalable condition and unworn.  

Extra care must be taken when trying on clothing, please ensure that you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Lingerie Outlet Store reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged in any way.

This does not affect your statutory rights.

 

PLEASE ENSURE that you provide transaction details with all returns as we can not trace returns without any covering information. 

Please note returns are paid by the customer and the address below is not a Freepost address.