Delivery costs are determined by your desired shipping location and your chosen delivery timeline. Please note all delivery timescales are based on working days and for orders received before 1pm. Variances will apply for holiday and bank holiday periods.
Standard UK 2nd Class Delivery (3-5 days)- £2.95 for orders under £30.
Free Standard UK 2nd Class Delivery (3-5 days) - Free for orders over £30..
Standard 1st Class 24 Hour Delivery- (3-5 days) - £4.50
International Standard (5-30 days) - £15.00 timescales are determined by location. EU is generally 5-7 days.
*Please note these are estimated delivery times once your order has been dispatched.
Delivery costs are determined by your desired shipping location and your chosen delivery timeline.
Please note our orders are delivered by Royal Mail.
**Please note that orders sent internationally may be subject to a customs handing charge.
These charges start for orders over 22 Euros in the EU, but can very depending on the country the order is sent to.We do not cover these charges
If you’re not home when our courier attempts to deliver your order, they will leave a card stating the following:
- Whether they will be re-attempting delivery
- If the courier left your order with a neighbour or in a safe place
Please note some orders may require a signature upon delivery.
Sometimes orders are sent back to us as undeliverable, when we receive these orders back, we will send you an email to let you know that we have received the order back and that we have issued a full refund for this order. We are unable to re-ship orders that have come back to us as undeliverable, if you would still like these items then you are more than welcome to place another order with us.
When placing your order you can have a different billing address and delivery address, this means you can get your order delivered to your work or another address.
For information on our return’s procedure, please click here.
To contact us if you have any queries before placing your order, please fill out our contact form here
For General Customer Enquiries - Drop us an email
If you're emailing us about an order, be sure to include the following:
- Your Order Number
- Your Name
- Your Delivery Address
For order enquiries: enquiries@lingerieoutletstore.co.uk