Terms & Conditions

Who are we?

Welcome to Lingerie Outlet Store, we are owned and operated by Lingerie Outlet Store Ltd (referred to in these terms as “Lingerie Outlet Store”, “us”, “our” and “we”.) Our company registration number is 10461112, we are registered in England and Wales. Our HQ is Unit 95, Basepoint, Rivermead Drive, Westlea, Swindon, Wilts, SN5 7EX.

Payment methods and security

As we use Pay pal credit/debit card systems, you can be assured that we don't hold any credit card details on our files and your money is 100% safe.

We comply with the the Data Protection Act and do not pass your details onto any third parties. Your address information is for the transaction only and we do not keep records for any marketing purposes and you will not receive junk mail or spam from ourselves.

Packaging

  • FREE 2nd Class delivery to Mainland UK.
  • 1st Class delivery to Mainland UK is £3.95.
  • DPD Next Day Delivery to Mainland UK is £7.95. This is a guaranteed next day when ordered Monday to Thursday, excluding bank holidays. Orders must be placed before 12pm for same day dispatch. Orders placed on Friday will be delivered the next working day.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3.
  • Pay Later.

Promotions

To redeem a promotion code online, you must enter the code at your Shopping Bag and click Apply Discount Code. Your discount will be applied if your basket meets the requirements necessary.

  • Discount codes entitle you to save on a new order placed with Lingerie Outlet Store Ltd.
  • Discount codes cannot be used against orders for gift cards.
  • Discount codes are only valid for a limited time whilst stocks last and may be withdrawn without notice at any time.
  • Unless Lingerie Outlet Store Ltd state otherwise, discount codes can only be redeemed once per customer.
  • Only one discount code/offer can be used per order.
  • Discount codes are not valid in conjunction with any other discount codes or offers.
  • When you use a discount code, the offer does not include delivery charges.

BLACK FRIDAY 30% OFF SALE

To redeem this promotion code online, you must enter the code BLACK30 at your Shopping Bag and click Apply Discount Code. Your discount will be applied if your basket meets the requirements necessary.

  • Discount code entitles you to save 30% on a new order placed with Lingerie Outlet Store Ltd.
  • Discount code cannot be used against orders for gift cards.
  • Discount code is valid from 26/11/2020 - 29/11/2020
  • Unless Lingerie Outlet Store Ltd state otherwise, discount codes can only be redeemed once per customer.
  • Only one discount code/offer can be used per order.
  • Discount code are not valid in conjunction with any other discount codes or offers.
  • When you use a discount code, the offer does not include delivery charges.

COVID-19 Update

As a result of coronavirus and the working from home policy, we will be changing the way that things are done here at LOS for the foreseeable.

  • For the foreseeable, our amazing customer service team will be in the office but as limited numbers. We are asking that you please try and email us but we do have a telephone line for any queries - just please bear with us.

Christmas!

We understand that you want to get your Christmas shopping done early this year, so as a result we are extending our returns period until the 31st January 2021 to allow time for any Christmas returns. However, we are asking that everything that is returned is still as per our returns policy.