Terms & Conditions

Who are we?

Welcome to Lingerie Outlet Store, we are owned and operated by Lingerie Outlet Store Ltd (referred to in these terms as “Lingerie Outlet Store”, “us”, “our” and “we”.) Our company registration number is 10461112, we are registered in England and Wales. Our HQ is Unit 95, Basepoint, Rivermead Drive, Westlea, Swindon, Wilts, SN5 7EX.

Payment methods and security

As we use Pay pal credit/debit card systems, you can be assured that we don't hold any credit card details on our files and your money is 100% safe.

We comply with the the Data Protection Act and do not pass your details onto any third parties. Your address information is for the transaction only and we do not keep records for any marketing purposes and you will not receive junk mail or spam from ourselves.

Packaging

  • FREE 2nd Class delivery to Mainland UK.
  • 1st Class delivery to Mainland UK is £3.95.
  • DPD Next Day Delivery to Mainland UK is £7.95. This is a guaranteed next day when ordered Monday to Thursday, excluding bank holidays. Orders must be placed before 12pm for same day dispatch. Orders placed on Friday will be delivered the next working day.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3.
  • Pay Later.

Promotions

To redeem a promotion code online, you must enter the code at your Shopping Bag and click Apply Discount Code. Your discount will be applied if your basket meets the requirements necessary.

  • Discount codes entitle you to save on a new order placed with Lingerie Outlet Store Ltd.
  • Discount codes cannot be used against orders for gift cards.
  • Discount codes are only valid for a limited time whilst stocks last and may be withdrawn without notice at any time.
  • Unless Lingerie Outlet Store Ltd state otherwise, discount codes can only be redeemed once per customer.
  • Only one discount code/ offer can be used per order.
  • Discount codes are not valid in conjunction with any other discount codes or offers.
  • When you use a discount code, the offer does not include delivery charges.

Save a super 20% off!

  • Use code SUPER20 at the checkout for 20% off.
  • Once this code is entered at the checkout, you will receive 20% off your entire order.
  • This code cannot be use in conjunction with any other offer.
  • Please see promotions terms and conditions for more information.
  • This promotion is valid from 06/06/2020 - 09/06/2020.

Father's Day Discount

  • Use code DAD20 at the checkout for 20% off.
  • Once this code is entered at the checkout, you will receive 20% off your entire order.
  • This code cannot be use in conjunction with any other offer and is only valid on Menswear.
  • Please see promotions terms and conditions for more information.
  • This promotion is valid from 18/06/2020 - 24/06/2020.

Get 30% off your favourites!

  • Use code SHOP30 at the checkout for 30% off.
  • Once this code is entered at the checkout, you will receive 30% off your entire order.
  • This code cannot be use in conjunction with any other offer.
  • Please see promotions terms and conditions for more information.
  • This promotion is valid from 01/07/2020 - 08/07/2020.

COVID-19 Update

As a result of coronavirus and the working from home policy, we will be changing the way that things are done here at LOS for the foreseeable.

  • We are going to extend our return policy to a 60 day window as we understand that it is difficult for our customers to get out and about. We are also not having our returns posted to us as regularly.
  • For the foreseeable, our amazing customer service team will be working from home. We are asking that if you need to reach out to us for any reason, please email us instead of contacting us via telephone. For any customer queries, please email: sales@lingerieoutletstore.co.uk
  • Orders are still being processed; however, we are asking that all orders again are placed through the website rather than over the telephone.