Our returns are straightforward and simple. All we ask is that our customers return the items back to our warehouse with tags attached and the original packaging, within 30 days from your purchase.
Please include a copy of the invoice inside so that we can trace the order and issue a refund within six working days once received back at our warehouse (please see below). We now offer free returns for all of our UK customers, however, we do ask that international customers cover the cost of their returns.
Lingerie Outlet Store
Unit 3, Gloucester House
County Business Park
Bras and Swimwear: Customers can try on bras and return them if they do not fit.
Hosiery and Briefs: For hygiene reasons customers cannot try on hosiery. We will refund you if you return your hosiery item(s) unopened and in the original condition within the 30 day window. We accept all briefs back, as long as they are unworn, and still have the original tags attached.
All goods will be inspected on return. Please refrain from wearing deodorant or perfume when trying the products on. We reserve the right to refuse a refund for products which appear worn. If hosiery items have been worn we cannot accept your return unless the items are faulty.
Extended Christmas Returns
For any Christmas purchases the items can be returned until the 31st January 2019. The item/s must have proof of purchase and be in a re-saleable condition.