Our returns are straightforward and simple. All we ask is that our customers return the items back to our warehouse with tags attached and the original packaging, within 30 days from your purchase.
Please include a copy of the invoice inside so that we can trace the order and issue a refund within ten working days once received back at our warehouse (please see below). We now offer free returns for all of our UK customers, however, we do ask that international customers cover the cost of their returns.
Lingerie Outlet Store
Unit 95, Basepoint
Bras: Customers can try on bras and return them for a refund or an exchange if they do not fit.
Swimwear and Shapewear: Customers can try on and return them if they do not fit but the hygiene strip must be intact.
Hosiery and Briefs: For hygiene reasons customers cannot try on hosiery. We will refund you if you return your hosiery item(s) unopened and in the original condition within the 30 day window. We accept all briefs back, as long as they are unworn, and still have the original tags attached.
All goods will be inspected on return. Please refrain from wearing deodorant or perfume when trying the products on. We reserve the right to refuse a refund for products which appear worn - including the Secret Weapons Nudi Reusable Boobies Silicone Bra and Va Va Voom Cleavage Backless Bra. If hosiery items have been worn we cannot accept your return unless the items are faulty.
If your product does not fit, we do offer exchanges to our UK customers only. Unfortunately, at the moment we are unable to offer this to our international customers. Please include a copy of your invoice in the exchange parcel and write on what size you would like sent back to you - we cannot offer exchanges of different products or colours, just a different size.
If you have received a Asda toyou return label with your parcel, please attach this label to your parcel. If not visit the Asda toyou website here download a QR Code to print in store
Take your labelled parcel to the Asda toyou signposted returns point or hand to a colleague at your most convenient Asda location; remember to include your returns note! Asda toyou will do the rest
Remember to keep hold of your receipt to track your parcel, which you can do here